Frequently Asked Questions
DISCLAIMER:
Ontario Realty, Inc. d/b/a Screamers’ Hollow reserves the right to refuse admittance to any or all of our attractions to any patron at any time, for any reason. Your admission ticket is a revocable license and can be taken, with admission refused. All patrons will voluntarily assume all risks and dangers associated with each and every attraction and agrees to release the operator(s), affiliates, officers, directors, employees, and landlord
from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending this attraction. This is an outdoor attraction which is held in the dark! APPROPRIATE ATTIRE IS REQUIRED. You will experience audio & visual disturbances, low visibility, strobe lights, fog, damp and/or wet conditions, encounter uneven walking surfaces in a sometimes physically demanding environment. While every effort is made to ensure your safety, you should not participate if you are: pregnant; suffer from claustrophobia; are prone to seizures; have heart, back, or respiratory problems.
What time does Screamers’ Hollow open?
Screamers’ Hollow is open every Friday and Saturday
October 7th thru October 29th as well
Sunday October 9th. We are open from 7pm-Midnight.
What time does Screamers’ Hollow close?
Our ticket windows close at 11pm. Our haunted attractions are open until the last ticket holder goes through. Guest are given adequate time to finish attractions.
What is the best time to arrive?
It is best to arrive as early as possible. The closer it gets to Halloween; the lines will start to get longer.
What type of attractions do you have?
Join us in the VILLAGE OF THE DAMNED… a haunted village like no other. See live shows and creepy campfire ghost stories of actual local ghosts!
TERROR TOWN TOURS ...a twisted 1 mile long HAUNTED HAYRIDE...
SLAUGHTERHOUSE ASYLUM… a maddening OUTDOOR MAZE...
SPIRITS ON THE BOGGS… an OUTDOOR HAUNTED WALK, nestled in the Depths and Darkness of a Desolate Village!
In addition to our four major attractions, we have side show and line actor performers, concession stands and a gift shop.
What ages is your attraction appropriate for?
The Village of the Damned is appropriate for all ages. We recommend that children are 8 years old or older for our other attractions.
With that said, if your 5 year old can handle watching movies such as Friday the 13th or Nightmare on Elm St. without nightmares themselves, by all means, this would be suitable for them. On the other hand, if your 9 or 10 year old is afraid of the dark, then we certainly would not recommend the haunted maze, walking trail or hayride due to the fright factor. You as a parent must make the judgment call.
Do you offer any discounts?
We offer Group Discounts for groups of 20 or more. Call
ahead for details and speak w/ Brian Kenney @ 315-947-5782. We also offer Corporate Discounts to participating corporations.
How long will it take to do everything??
Approximately 3-4 hours. Anticipate 4 hours on any Saturday night. The closer to Halloween, the lines do get longer and the wait times become longer. Come early in the season to avoid lines.
How many people fit on a hayride?
Approximately 30 - 35.
How can I find out if you are closed due to inclement weather?
A closing announcement will be posted on our website and our automated phone system by 6pm. We will also have employees answering your calls. If you are questioning whether we’ll be open, by all means call before you head this way. SORRY, THERE ARE NO REFUNDS, NO EXCEPTIONS; ALL TICKETS MUST BE USED IN 2011
On a technical note:
some internet browsers are set up to ‘save cookies’ which means your computer will save a web page and may/may not show the most up to date information. Be sure to delete your cookies and clean your cache. If this information is foreign to you, the best thing to do would be to call the office.
If you've had to cancel the evening due to inclement weather, does that mean ALL of the attractions will be closed?
Yes, we will close our entire facility for that evening.
What form of payment do you accept at the ticket window?
We accept cash as well as Visa, MasterCard, American Express and Discover.
Is it really scary???
We certainly hope so!
Do you have any chainsaws at the attraction?
Yes
Do you use Strobe lights?
Yes, specialty lighting is used throughout all attractions.
Do you have clowns in the show?
Yes
Is there food available?
Between haunts you can catch your breath in the Village of the Damned at the Hell’s Kitchen concession stand for some tricks and treats.
Is there security at Screamers’ Hollow?
Yes. Screamers’ Hollow has an outside security team that checks and patrols the areas. Screamers’ Hollow has a ZERO tolerance rate for TROUBLE MAKERS. Trouble makers and their guests will be ejected from the event without a refund. We want everyone to have a safe and fun time!
Are there things I am not permitted to bring to Screamers’ Hollow?
Yes. The following items are NOT permitted at Screamers’ Hollow : weapons of any kind, drugs, alcohol beverages, outside food or beverages, flashlights, or pets. Customers may wear costumes; however they are NOT permitted to have their face disguised by a mask or makeup. Cameras are not permitted.
If you have a question that was not answered here, call us at: 315.947.5782.
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